Frequently Asked Questions
Everything you need to know about transforming your living space with Rowen Homes.
What are your delivery options and lead times?
We offer standard and premium white-glove delivery services. In-stock items typically ship within 3-5 business days, while larger furniture pieces may take 2-4 weeks depending on your location and the specific delivery service selected.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. For large furniture deliveries, our specialist courier partner will contact you directly to schedule a convenient delivery window.
What is your return policy for home decor and furniture?
We offer a 14-day return period for most items, provided they are in their original packaging and condition. Please note that bespoke or made-to-order furniture pieces are non-returnable unless they arrive damaged or faulty.
Do you offer any design advice or styling services?
Yes! We pride ourselves on being a design-led brand. You can explore our 'Shop the Look' sections for curated room sets, or contact our customer service team for basic styling advice to help you achieve the signature Rowen aesthetic.
What happens if my item arrives damaged?
We take great care in packaging our luxury items, but if an item arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damage and the packaging, and we will arrange a replacement or refund immediately.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options such as Klarna and Clearpay to help you spread the cost of your home transformation.